Inventas Code of Ethics and Conduct (As an MSP)
1. Purpose and Scope
This Code of Ethics and Conduct establishes the principles and standards that guide the behaviour of all employees, contractors, and partners of Inventas. As a Managed Service Provider (MSP), we are entrusted with critical systems and sensitive data. Our commitment to ethical behaviour ensures trust, transparency, and value for our clients, colleagues, and the wider community.
2. Data Privacy and Security
- We protect the confidentiality, integrity, and availability of all client data.
- We comply with all applicable data protection regulations including GDPR, HIPAA, and relevant national standards.
- We implement industry-leading security practices and continuously update them to guard against threats.
- Access to sensitive information is limited to authorized personnel with a clear business need.
3. Integrity and Honesty
- We communicate truthfully and openly with clients, partners, and each other.
- We do not exaggerate our capabilities or make promises we cannot keep.
- Any potential conflicts of interest are disclosed promptly and transparently.
- We maintain honesty in all billing, reporting, and performance representations.
4. Professional Conduct
- We uphold the highest standards of service delivery, reliability, and accountability.
- All staff are expected to maintain relevant certifications, engage in ongoing professional development, and remain current with technological trends and compliance requirements.
- We provide vendor-neutral solutions tailored to our clients’ best interests.
- We treat all clients and colleagues with respect and professionalism, regardless of background or beliefs.
5. Client Relationships
- We build and maintain trust through consistent, respectful, and transparent interactions.
- Clients maintain full ownership and control over their data and infrastructure. We do not impose unnecessary vendor lock-ins.
- Our contracts are fair, clear, and designed to protect the interests of both parties.
6. Social and Environmental Responsibility
- We promote energy-efficient practices and responsible e-waste management.
- We are committed to maintaining a diverse, inclusive, and respectful workplace free of discrimination, harassment, or bias.
- We engage with local communities through outreach, education, and charitable initiatives.
7. Reporting and Accountability
- We encourage the reporting of unethical behaviour without fear of retaliation. A whistle blower mechanism is in place and strictly confidential.
- Regular internal and external audits ensure compliance with our code and applicable laws.
- This Code is reviewed and updated regularly to reflect emerging standards and stakeholder expectations.
8. Enforcement
- Violations of this Code may result in disciplinary action, including termination of employment or partnership.
- All employees and contractors are required to acknowledge and adhere to this Code as a condition of their engagement.
Conclusion
At Inventas, ethical conduct is not optional. It is the foundation of our success, reputation, and the trust placed in us by those we serve. We hold ourselves and each other accountable to the highest standards of integrity and professionalism.