Terms & Conditions
1)
Definitions – In these Terms and Conditions
the following definitions apply:-
a)
“The Company”; means Inventas Limited.
b)
“The Client”; means the person, firm, or
corporate body that has engaged The Company to perform a Task.
c)
“Task”; means any work contracted to the
company. (i.e. Supply of Hardware or Software, Installation of Hardware or
Software or Development of Hardware or Software)
d)
“Support Contract”; means the
Maintenance of current Hardware and Software as specified in the individual
schedule drawn up between The Company and The Client.
2)
Terms of Payment. All Tasks performed by The
Company are to be paid for on receipt of invoice (excluding Client’s holding a
current Support Contract, see point 3). Invoices are raised on receipt of Order
Confirmation. Goods will not be ordered or services performed until this
payment is received.
3)
Orders Over £2500.00 a deposit of 50% is
required on order unless specifically stated in writing. Remaining monies owing
must be paid within 30 days of final invoice unless specifically agreed in
writing. The Company has the right to charge an administration fee for late
payments of 12% of final invoice.
4)
Exceptions to above conditions;
a)
Unless authorised in writing prior to order
being signed by Client.
b)
Unless order being purchased through an
leasing or financing agreement.
5)
Order Cancellations – any order that is
cancelled will carry the following charges for;
a)
Hardware - Any hardware cancelled will carry a 25% restocking fee.
b)
Software – For boxed or OEM products will
carry 15% Restocking fee.
c)
Licencing
products – Because the software is registered at point of order to the Client
software licensing is not able to be returned therefore the Client will be
invoiced for the full for these products
Software Development
6)
Database and Website design: All software
produced by Inventas will be invoiced as follows: 50% of total invoice on
placement of order. 25% of the total invoice half way through the estimated
time of the task and the final 25% on completion of the task.
7) Software Development all intellectual property rights of whatever nature and whosesoever’s in the world arising in the Software, the Specification and any materials arising out of the performance by the Company of its obligations hereunder are and shall at all times remain the exclusive property of the Company (save for any Third Party Software, which shall remain the exclusive property of such third party).
8) Software Licensing - Software which has been developed may incur an licensing agreement and subject to annual service and usage fees, these fees must be renewed annually failure to renew licenses may result in denial of service for said applications.
9) Change Control – All requests for additional features, amendments and changes must be submitted in writing and subject to approval and an signed order before commencement.
General Conditions
10)
The Company emphasizes to all Clients the
necessity for all data to be backed up on a regular basis with offsite copies
to be held in the case of a major disaster like Fire or Flood. It is the
Client’s responsibility to make sure that backups are performed regularly.
Exception to above
a)
Company or agents employed by the Company to carry out this function as part of
a hosting agreement.
11)
The Company cannot be held responsible for any
loss, expense, damage or delay which may be incurred by the client or any third
party as a result of loss of data or software whilst The Company endeavours’ to
perform Tasks or Support Contract duties on behalf of The Client.
12)
The Company will make every endeavour to
complete tasks within timeframes, which may be specified. However The Company
will not be held responsible for any loss, expense, damage or delay which may
be incurred by the client or any third party as a result of failure to meet any
specified deadline.
Data Protections and Disposal
13)
The Company and Company employees adheres to the Data Protection Act and no Client
information may be devolved to any 3rd party without prior agreement
in writing from the Client.
14)
All Client decommissioned equipment will be
disposed of in an ecological and environmentally way, storage devices i.e. hard
disks, data tapes, optical media holding Client data will be shredded and
certified as destroyed - charges for
this is calculated by either quantity or
weight . CRT monitors and UPS’s carry additional charges due to materials used
in their manufacturing being classed as
hazardous waste.
15)
Repairs to Client equipment
a)
Any repairs covered by manufacturer’s
warranty will be repaired according to
the manufacturer’s warranty terms and conditions and may require the item being
sent away, the Company cannot accept any liability for extended loss of use
while this process is in effect.
b)
Any item out of warranty requiring replacement
parts will be quoted accordingly and no further work will be carried out until
a signed order is returned from the Client.
c)
Any computer sent to the workshop for repair
are fully inspected as part of our workshop processes, If any extreme
pornography is found will are obligated in the first instance to notify the
director(s) of the Client and additional the police who may remove the
equipment and take subsequent action as appropriate.
d)
All items classed as consumable i.e.
Keyboards, mice, toners, developer kits, data and cleaning tapes are
chargeable.
e)
Delivery Charges , while we make every effort
to absorb supplier and courier charges we will in certain circumstances have to
passed these on at cost due to increased charges from supplier / couriers due
to high fuel costs, this will be clearly shown on submission of quote.
16)
Loan Equipment is supplied on an available basis only all loans must be returned on
request from the Company in the
condition they were supplied, any loss or damage will be charged for.
17)
Out of hours
a)
Any work required by a Client outside of
contractible hours will be charge at 1.5 times our standard hourly rate Monday
– Saturday and 2 times hourly rate on Sunday’s and Bank Holidays.
18)
All quotes
are valid for 30 days from date of issue.
19)
All prices exclude VAT at current rate.
