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6 Questions to ask before outsourcing

Outsourcing elements of your IT infrastructure to a third-party vendor can be a big step, but it is increasingly one which small and medium-sized businesses are choosing to take as they seek to cut costs and improve productivity.

6 questions to ask before outsourcing

Before you take the plunge, here are six questions to ask a potential provider before you commit to a service agreement.

What special skills and experience does your company have?

Checking up on what a provider can do is important, so look out for any industry awards they have received and also find out about if there are any areas of IT in which they specialise.

Who are your customers and what about your business satisfied their needs?

Customer testimonials can be a very effective means of revealing the quality of an IT firm, so seek out responses from current and former clients to see how they found working with a provider.

What kind of customer support can I expect?

Communication and clarity are critical to ensuring a successful IT outsourcing partnership, so a good customer support service should be something you seek. Being able to get in touch through a variety of channels, including phone calls, emails as well as instant messaging through a browser, is desirable.

What will you do make sure my data is safe?

Security is another paramount concern, since you will need to trust a third party to protect mission-critical data that is vital to your business. You should therefore find out how a provider intends to protect the digital security of the network through which access to data is provided.

Will your business be around in the long term?

A vendor which has a long-term strategy for sustainable growth, as well as a track record for success and a positive history of service provision, is clearly a better prospect than one which is not as well established. This is especially important given that you will be committing to a lengthy contract.

Do you serve any other clients in my industry?

Checking that a provider has a record of working with other organisations in a similar industry as your own business will be a good sign that they have experience of meeting the needs of a company of your type.

It’s always a good idea to do your own research on your potential outsourcing business in order to get a feel for how they work for more information on what Inventas can do for your business, contact us.

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