IT Support is a major part of modern business, so it is important you find the right one for your business. It’s important to do your research on your potential IT Support Company to make sure they have the right skills and experience.
Follow these 5 tips for choosing an IT Support Company…
Skills
One of the most important things you should check is making sure your potential IT Support can provide everything you need, and the skills to do it well. Upon being asked, they should be able to provide evidence of the training and qualifications of their staff and the specific sets of skills they have achieved. At Inventas, our employees are all certified for a variety of business and network systems.
Experience
Ensure your company has the experience to match their qualifications. A reliable company should be able to talk about projects which it has worked on in the past and successes it has achieved in overcoming certain challenges. In this sense, choosing a company is bit like conducting a job interview. Always ask about their experience and get a feel for their response.
Service
Like all business, no two IT services are similar. Approach your IT Company to discover what work you will get for the quoted price, and any limitations that occur on the package you are being offered. Discuss the best deal you can get for within your budget. Inventas are trusted by 140 businesses to look after their IT support and help desk services. As we are UK based, our engineers are local and can be with your business as soon as possible.
Testimonials
One important tip is to check out if your future IT support has testimonials and feedback to see on the site. If they do provide this, what are their clients saying? Do you think their feedback will adapt to your specific client? A detailed or lengthy feedback tends to hold more reliability than a brief message saying ‘great service’. If the company is happy to provide contact details for references to allow you to see other testimonials independently, all the better. This will allow you to get more information and a clear sight into the IT Company and the service they will provide for you.
Relationship Building
When considering a potential IT partner, you have not committed to them so this is a perfect time to take advantage of this to exchange communications with them to discuss future plans and ideas of what they would like to be achieving.
Speak to staff and ask them questions about the way they work and their approach to IT. This will allow you to work out whether this is a business that you can grow with; happily and effectively.
It’s important never to underestimate the right choice of IT Support Company. It can make a huge and positive difference to your business, and more importantly, if problems arise you know you have a great back-up team to get things working as soon as possible. Here at Inventas, we put our customer’s needs first and work with them to exceed their goals.
For more information, please contact us to find out what Inventas can do for your business.