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Retail Management System Software Support |
As you are aware your Stock Control and Epos software is at the very core of your Retail Management System. Inventas retail Software support covers you for all the normal day- to- day issues that can occur while running your system. This may be a simple question regarding system usage through to resolving complex problems with functionality, database integrity, reporting, labelling etc.
Support is offered at two different levels, Standard and Premium. The standard level allows you to call the support desk between 9.30 and 5.30 Monday to Friday and the support team will respond to your call within 4 hours of receiving the message. Standard level customers are able to receive up to two hours of dial in assistance in any given month, up to one hour at a time.
The premium level covers the same hours as the standard level however, the team will respond to your call within 1 hour of receiving the message. Premium level customers are able to receive up to eight hours of dial in assistance in any given month up to four hours at a time. As a Premium level customer you also have access to emergency support during the weekend and bank holidays but this is subject to an additional charge per call.
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